Did you know that when using SMS based mobile marketing that the customer is required to opt into the service twice, and also be allowed to discontinue the service on demand? If you did not know this, then you put yourself at risk for using poor marketing choices. Read on for more helpful advice.
Let customers give you feedback. Some mobile marketers have outgoing only messaging, meaning that a customer cannot text them back without going through a lot of hassle. Let your customers talk back to you to improve the focus of your plan, and know if you may need to do something differently.
Make sure you’re keeping track of your social media presence as a mobile marketer. If you have a Facebook or Twitter page, you want to monitor what people are thinking of you and how many folks like/dislike you in general. This will allow you to fix some things to better cater to your audience.
Avoid anything in mobile marketing that seems too easy. If it seems like it may be really easy to implement, you can be sure that something’s wrong with it. Of course, we’re talking about mobile-specific things here, like apps and formatted sites. A lot of ads and email techniques are universal, so don’t fret on that front.
Do not use text abbreviations in your mobile marketing message. While it is acceptable for person to person communication, it looks unprofessional coming from a business. Also avoid using all caps in your message. Your consumers will feel like they are being yelled at. However, it is acceptable to use all caps in your call to action.
If you are going to be using a QR code, you want to make sure to keep that image very easy to scan. People will not take the time to figure it out. You can use a free QR code generator online that will also keep track of how many people are scanning your image.
If you decide on creating a mobile app for your company, make it relevant and useful to your customer base. If your customers feel that your app is unnecessary, they will not use it.
It is important to keep track of all the responses that you are getting from your mobile marketing adventure. This will allow you to know if you are doing the right thing, or if you need some improvement somewhere. Use a mobile-only web analytics service to keep track of everything.
Treat mobile and social media like a legitimate source of real business. Just because much of it happens on a tiny screen doesn’t mean the opportunity is small. In fact, it’s just the opposite. Mobile and social media are two of the fastest growing marketing outlets available today. Be sure to build a mobile strategy for your brand.
Before you launch your mobile marketing campaign, it is important to conduct a test to make sure that everything runs like it should. Find some friends or family that all have different phones to be your testers and send them texts. Have them give you feedback on how everything looked and if it was quick and to the point.
Do not use abbreviations for text or use all capital letters to emphasize anything except for the call to action. Customers will not always know what abbreviations stand for, and using all caps to convey a message makes it difficult to read. It is also considered shouting in some cyber-circles.
Build exclusivity and status into your mobile marketing. Mobile devices themselves have become aspirational. Phones, tablets and even some mobile apps have become symbols of status. Follow suit with your mobile marketing by offering exclusive content to your mobile readers or downloads only available to those who have subscribed for mobile messaging.
You should do your best to send personalized and targeted messages. Different groups of people are not going to be interested in the same products, and you will need to address people in different ways. Send a different message for each age group or niche you want to reach out to.
Include QR codes in different types of promotional materials. You can have QR codes in magazines, billboards or flyers. Using QR codes on the internet does not really make sense: a QR code allows you to take a potential customer from a printed form of advertisement into a digital one.
The principal of mobile marketing and focus should not be on gaining new customers, but on retaining your existing customer base. Current customers are likely to understand why they receive messages from you on their phone, whereas a potential customer may be aggravated by unsolicited contact. Sending mobile messages to people who are not yet customers can actually give your company a bad name with them.
Choose the best mobile marketing method for your business. A simple system of text messages may be all you need, or you might have to develop an application to best reach your customers. Think about the type of business you have and the needs of your customers. Choosing a great method will mean better business overall.
Be sure to alert your subscribers of any fees, even those that you aren’t charging. If there are standard rates applied to their cell phone bill from the provider because of your messages or even if you are charging a small fee for the service you are providing, you should give that information to your subscribers immediately to ensure there are no legal situations later.
In conclusion, you need to make sure that you are using mobile marketing in a way that will not get you into trouble or make your company look bad. Follow the tactics and guidelines provided here in this article, and you should find that the benefits far outweigh the risks.
